Please include the email address of your Selrey account and a short description of the issue. Do not send passwords, bank login details or full account numbers.
Common questions
Subscriptions and billing
Subscriptions are billed and managed by Apple. To manage or cancel, open iOS Settings, tap your name, then Subscriptions. Refund requests are handled by Apple at reportaproblem.apple.com. In the app, use Restore Purchases in Settings to reload an existing subscription.
“Subscription linked to another account”
An Apple subscription can be used by one Selrey account. Sign in with the account where it was activated, or email us from that account’s address and we can help restore access after verifying ownership.
Bank and investment connections
Connections are read-only and provided by Plaid. You can disconnect a bank in the app under Settings, Connected accounts. You can also review the connections Plaid keeps for you at my.plaid.com.
AI features
AI features are optional and off until you turn them on. You can turn them off at any time with the AI features switch in Settings or in Help, Privacy & Data Controls.
Delete your account
In the app, go to Settings, Security, Delete Account. Deleting your account does not cancel your Apple subscription; cancel it separately in iOS Settings.
Privacy requests
To access, correct or delete your data beyond what the app offers, email us with “Privacy Request” in the subject line.